Report a repair

To report a new repair, please start by answering the following two questions:

Before you report an issue, please check if this is a repair we are responsible for. You will find this information in your lease and in our help and advice pages below.

Before you report an issue, please check if this is a repair we are responsible for. You will find this information in the tenants repairs responsibilities PDF booklet below.

Your repair responsibilities booklet

Tenant repairs responsibilities booklet

This booklet sets out how we expect you to look after your home and when we will carry out repairs
Read (PDF)
Man on sofa using an iPad

Have a question?

Visit our help and advice pages on repairs and maintenance
Help and advice

Get in touch

Customer service centre

0300 456 9996

(020 8189 9996)

Monday to Friday from 8am to 6pm (excluding bank holidays)

Outside these hours, we operate an emergency-only service

Home sales

0300 456 9997

(020 8189 9997)

Monday to Friday from 8am to 6pm (excluding bank holidays)

Head office

0300 456 9998

(020 8189 9998)

For all business inquiries, please contact our Head office

Email
Send us a message

Calls to 0300 numbers cost no more than calls to landlines (01 or 02 numbers) and costs will vary according to your phone provider. They are usually included in any free minutes you have.


Webchat

You can also message our team on webchat, Monday to Friday from 8am to 6pm, for help with emergency repairs, making payments and more.